Hotel Technical Issue Manager
A professional internal system for hotel maintenance. Streamlines issue reporting, automates email alerts via PHPMailer, and generates digital PDF reports for technical audits.
Overview
Hotels cannot afford silent failures: broken HVAC, plumbing, or electrical issues need traceable tickets, accountable owners, and audit trails. This system digitizes the workflow from report to resolution — with email escalation when minutes matter.
Operational impact
Automated notifications reduce response time, while PDF exports support compliance conversations and vendor handoffs. The database model is built around statuses, timestamps, and clear ownership.
What we delivered
- Structured issue lifecycle from report to closure
- Email alerts for critical events and handoffs
- PDF reporting for audits and management reviews
- Practical example of business process automation
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